Terms of Service
Last updated: 7 October 2026
These terms apply to all work and services provided by Clyde Systems UK ("we", "us") to you, our client. They're written in plain English. If anything in your written quote differs from these terms, the quote takes priority for that project.
1. Quotes and pricing
Every project is priced individually, based on what you need. We agree the scope and price with you in writing before any work starts. If you later ask for work outside the agreed scope, we'll tell you the cost first and only go ahead once you've agreed.
2. Invoices and payment
Invoices are payable by the due date shown on the invoice. Your quote will set out when payments fall due, for example a deposit, payment on completion, or monthly instalments.
3. Hosting & support plans
Where your quote includes a monthly hosting & support plan, it runs for a minimum term of 12 months from the date your site goes live. After the minimum term it continues month to month until either of us cancels.
4. Cancellation
After the 12-month minimum term, either of us can cancel a monthly plan by giving 30 days' notice in writing (email is fine). If you cancel during the minimum term, the remaining monthly payments for that term are still due.
5. Missed payments
If a payment is missed, we'll send you a reminder. If it's still unpaid 14 days after the due date, we may suspend the website or service until the balance is paid. We reserve the right to claim interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Ownership
Once the agreed price and any outstanding invoices are paid in full, the website or software we built for you belongs to you. If you ask, we'll hand over a copy of the files. Your domain name and the content you supply, such as text, logos and photos, belong to you at all times.
Some projects use third-party or open-source software, such as plugins, libraries, or our own products EKAP and CommerceCore. Those parts remain under their own licences.
7. Your responsibilities
You're responsible for sending us accurate content on time, and for having the right to use it. That includes text, images and logos. Delays in receiving content may push back delivery dates.
8. Our responsibilities
We'll carry out the work with reasonable care and skill, and keep you informed of progress. We take reasonable steps to keep hosted sites secure and backed up. No system can be guaranteed to be free of interruption or error.
9. Liability
We're not liable for indirect losses such as loss of profit, business or data. Our total liability for any claim is limited to the amount you've paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
10. Changes to these terms
We may update these terms from time to time. The version shown on this page at the date of your quote or invoice is the one that applies.
11. Governing law
These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.
12. Contact
Questions about these terms? Email [email protected] or call 07405 848028.